Thank you Scott.
I was referred to Quality 1 Auto Service by a family member that has used them in many occasions, after
taking my car there for a second opinion, I was happy with the information and diagnostic they gave me on
my car. There they gave me my second opinion and because I felt they were honest and sincere I decided to go ahead
and have my car repaired through them. They had to do some major work on my Toyota Camry and were able to do
everything in just one week. It made me feel like I was the only customer in the shop, I was Impressed.
I had some questions since I picked my car up and have received an answer immediately.
Again Thank you Scott and you have gain a new customer.
Ricardo Parsons
Rick Parsons
Office Manager
25495 Medical Center Dr #102
Murrieta, Ca. 92562
Tel: 951-506-9536
Fax: 951-693-4631
Hi Scott:
The brakes sound so much better. Wow! Thanks for helping me out with this untimely project. I referred a
lady to you this a.m. Her husband is trying to fix things himself but it doesn't sound promising. :) Hope
they'll come to see you.
Gratefully and God Bless
Jennifer Cartell
Hi Scott—
Thank you again for taking care of my immediate need on Wednesday. I was able to get to the airport on time
due to your quick diagnosis and fixing of the problem. After 4 days of sitting in the airport parking, it
started right up with no hesitation.
Thanks and God bless.
Have a Great Day!
Scott Maxwell
Owner
Proforma Grapevine Promotions
Scott and Steve:
In my profession, I have had the opporutnity to live in several communities. I have never met a more
professional or couteous staff than you and those at Qualtiy 1 Auto Service.
All of your "extra" touches have truly created an extraordinary auto service company.
Thank you,
Chris Richie
I've never been more satisfied with an auto shop. We have been coming to see
Quality 1 and Scott’s team for the last 8 years.
Bob and Linda T.
Quality 1 Auto,
Thanks for yesterday's call and concern about the work done; I can assure you I'm a Happy Customer and very
much appreciate the quality care which is every bit a part of your trademark.
Other items, it takes me a long time to charge up a lot of mileage on my auto generally speaking, but so far
since the last repair work. The little driving that I have done has brought to my experience "smoother auto
engine" sound, much, much less engine vibration, and really noticeably, I seem to be getting very improved
gas mileage -- and I don't thinks I'm dreaming because the math is there to prove it inasmuch as I'm also
a stickler for recording the mileage from gallonage that I chalk up. Thanks/Gracias, we're definitely in
tune with one another.
Sincerely, Fr. Gg.
Dear Scott...
Gunther, the VW van, is purring like a kitten! We are rolling down I-40, now almost at Oklahoma City. You
did a fantastic job, and we are so glad we found you and that you did our work. We have so much confidence
in your work. Thank you for going way beyond the extra mile for us...we couldn't be happier. You definitely
are the best and most honest mechanic we have ever met and we feel like you are a friend. You made our trip
possible. Thank you, thank you, thank you. I will be sending photos shortly, and our blog for the trip is
at johnsonsmauiohana.blogspot.com. You are on it and now you are famous!!!!
God bless and our deepest gratitude,
The Johnsons
Joe and Karen
Scott,
It is a pleasure every time we come to your business. Your Company is always very responsive, complete and
helpful with every question or problem we have. You look us in the eye with integrity and honesty and tell
us both the good and the bad news. Your estimates are complete and accurate, and It is a relief when we
walk into your establishment knowing that we will get both the truth and a honest estimate. Your
mechanics are very clean and neat and we look forward to getting our cars back in top condition.
We are looking forward to many years of continued mutual respect.
Bob
Dear Scott...
Gunther, the VW van, is purring like a kitten! We are rolling down I-40, now almost at Oklahoma City. You
did a fantastic job, and we are so glad we found you and that you did our work. We have so much confidence
in your work. Thank you for going way beyond the extra mile for us...we couldn't be happier. You definitely
are the best and most honest mechanic we have ever met and we feel like you are a friend. You made our trip
possible. Thank you, thank you, thank you. I will be sending photos shortly, and our blog for the trip is
at johnsonsmauiohana.blogspot.com. You are on it and now you are famous!!!!
God bless and our deepest gratitude,
The Johnsons
Joe and Karen
Hey Scott..
Just a quick note to let you know that I found not only you, but your shop to be all that had been
recommended to me. You were more than professional, you took the time to show me what the problem
was and what you intended to do to repair it. You gave me a fair quote, and stayed with what we
had discussed.
In this day of so many false promises I have found someone that I will trust, and you have a customer
for life. Should anyone ask me if I know a good repair shop..."Quality 1" will be my only recommendation.
Keep up the good work. Thanks again for your honesty and integrity.
Steve B.
Dear Scott,
Thank you for keeping my son safe...
I believe you saved his life and I am so grateful. He takes Ortega in a.m. and 91 to 15 at
midnight, so bald tires and bad brakes are a potential disaster!
Blessings to you and yours.
Karen
Hello Scott and Steve,
I really enjoy having you has a neighbor on Enterprise Circle! For the last 3 years
I have had the convenience of a trustworthy mechanic right across the street from our
Office. You have been great at helping me make decisions about when to do regular maintenance
and bigger repairs. You have always fixed my car (Including plugging a tire and tightening
up a stabilizer bar for free) and had me back on the road quickly. This has been important
to maintain productivity for work. Thank you for your excellent, friendly service!
Sincerely,
Melissa Littlefield P.T.
Owner
Littlefield Physical Therapy, Inc.
Hi Scott,
Got your em great idea nice also to talk to you all again. Talk to you when I get back from OKLAHOMA. Also thanks
so much again as usual got me out of another jam.
Patti
Scott
Thank You for the fine service I certain will recommend to others.
K. Bonello
Scott:
Thank you for all that you do for us...We really appreciate this...And we appreciate the fact that your
honest with us on our cars and because of this and the care and friendliness that you show us we will
continue to be loyal customers and refer our friends and family to you...Mike feels good that if and
when he has to go to Iraq that if something were to go wrong with the cars he knows that you will
make sure it gets fixed...You are great guys and words can not express my gratitude....
Patt C
Scott,
Thank you for your very helpful and thorough service. We have had difficulty getting good service for our
Eurovan in the past, but you work at the mysteries until they get worked out! You are our "go to guy"
when it comes to our van!
Geneva took it by the smog testing place where it previously failed miserably and was labeled a "gross
polluter." After your work on the van, it passed with flying colors.
Thank you!
In His Grace,
Erik
Thanks Scott.
The truck is awesome. Your guys did an amazing job and the price was great. I will return for business in
the future.
Have a great day,
Albert
Scott,
Let me first thank you for the amazing work you did on my son's car while he was out of town! It's so hard to find
someone to trust when it comes to auto service. Your fast service, excellent pricing and above-and-beyond customer
service make Quality 1 easily the best local company for car repair. In addition, we love "keeping money local" and
appreciate that we can reciprocate our loyal customers' business. You have a customer for life! Thank you again!
P.S.- Since you are our customer, remember that we offer 500 free long distance minutes for all referrals that turn
into sales. Remember us and we'll be sure to refer our employees and those we network with to you!
Take care,
C. Michaels
951-693-1880 (office)
800-840-6673 (customer service)
You do an awesome job on our car. I will refer everyone on my team and other people to your business. Thanks for the
information regarding Yosemite. Unfortunately the west gate is closed so we will take the southern route. We look
forward to the Indian Village.
Thanks again.
S. Bruce
To whom it may concern,
Scott at Quality 1 has been caring for my '91 Toyota Previa (328,000 miles), my '97 Previa (92,000 miles), my '85 Honda
CRX (353,000 miles) and my '97 Nissan pickup (122,000 miles) since 1999. In probably two dozen visits, there was only
one time when he couldn't find and fix an intermittent problem, and he didn't run up a huge bill playing guessing games.
I have found his services to be first quality and reasonably priced. I've never known him to try to sell me something
I didn't need, or charge me for something he didn't do. It's very comforting to know he's there when I need him.
D. Norton
Sr. Product Engineer
Flowserve Corporation
Scott:
I want to say how pleased I was with the service I received this week regarding my Mercedes. It needed alot of work; yet,
I only was without the car for less than a full day. Also, Don was extremely polite and helpful.
Best regards,
Nancy
Dear Scott,
Lou and I trust you and your business, Quality 1 Auto Service, and would recommend your business to others. Actuallly,
our neigbors recommended you to us. We recommended our youngest son to you. And if anyone wants to know of a good and
honest auto repair shop we will recommend your business. Honesty and trust are the cornerstones of a successful business.
Keep up the good work!!!
Sincerely, Rose Green
Scott,
I consider you one of the best! Keep up the good work!
Sincerely,
Gregory H. , Architect
Barghausen Consulting Engineers, Inc
Temecula, CA
Scott, we just wanted to say Thank You so much. We have taken my car to Quality 1 two times and since the first time
we met you guys, me and my husband both felt that you guys are very honest, truthful, and straight forward. We knew
right away that we can trust you with our vehicle. We didn't even call around this time; we just took it straight to
you because of trust and honesty. So Thank You!!!!
Shannon L
Hi Scott,
Thanks so much for being there and fixing my transmission damage.
The funny noise I had on the way to Temecula to get the cargo springs is totally gone too.
It was nice to have met you even if I would have rather not had the problem of hitting that "small" rock.
(This customer had damaged his transmission by hitting an unavoidable rock in the road).
Sincerely,
Robert T.
San Jacinto, CA
Hey Scott,
Thanks for your help as usual. My car runs great!
Talk to you soon,
Raquel
Scott and Associates:
We just want to thank you for all the fine work you recently performed on our 95 Taurus. We are very happy and relieved
that we took your advice and had all the needed work done. I'm sure we were spared a lot of grief down the road because
you discovered all the things that were about to cause problems, explained them to us so clearly, and fixed them so well.
Yesterday I drove 90 miles on 3.4 gallons of gas. I don't think I ever averaged better than 25 mpg. Looks like you'll
have to keep that car going for another five years.
Sincerely,
Dennis M.
Thanks for the excellent work and the customer service and follow up. It’s part of the reason for your growing business.
Dennis Johnson
Dear Scott:
We are so impressed with your work on our cars. We have never had such an incredible automobile repair
experience; you were ready for us when we arrived, called us with the estimate, did repairs and had the
car ready in two days!!! Never would have believed it. Your efficient and personal service is much
appreciated and hats off to your staff.
Dr. & Mrs. Richard Dell'Acqua
Thank you Scott. Blazer runs GREAT!! As Always, I love the way your team works on my blazer, I wouldn't take
it anywhere else. Eddie Almost took it somewhere else to get worked on and I had to put my foot down and tell
him I would only take it to your place since I feel you specialize in Chevy's Hehehee... It's the truth.
Thanks again (:
Maritza
Account Analyst Supervisor
Professional Hospital Supply
Hi Scott,
Thanks for the speed and quality of work on my brake job and hub replacement this past week. I appreciate
the courtesy and ability of your mechanics.
Your communication and service gets better all the time. Your dependability and knowledge is what a busy
client needs and the courtesy and competency of your staff is what makes all the difference.
Too bad for the original dealers, that they aren't as good at it.
Sincerely,
Allen C.
Dear Scott, Jim and technicians at Quality One Auto Service,
I cannot get over the amazing customer service that your company provides! I have never heard of an auto
shop providing a rental car for a customer because the shuttle service was occupied! Then to get my car
washed on top of it! I love the fact that you guys are partnering up with Toys for Tots for the holiday
season. That says a lot about the kind of people that you are. Thank you and you can be sure that I will
recommend your auto service to everyone with great confidence!
Sincerely,
Stephanie Shaffer
Juice Plus+ Wellness Consultant
www.Stephanieshaffer.com
Juice Plus +, America's Brand Name for Prevention.
Making a Difference.....One Life at a Time!
Quality 1 is Number one! My experience from the time I called to make an appointment to the next evening when
my car was ready as promised was one of excellence in service! Quality 1 arranged for a $10 per day rental car
and I was on my way within 10 minutes. My car drives like it is brand new and was washed and looks new too!
The facility is clean and comfortable with the new waiting area. And as always Scott and Jim are professional,
honest and knowledgeable. Today I received a follow-up letter thanking me and checking on the service and bonus
raffle tickets for a luxury cruise drawing in December! This does not happen at the Lexus dealership...only at
Quality 1!
Karen F, Murrieta, CA
Dear Scott,
I want to say thanks with the exceptional customer service help that you have at Quality 1 Auto
Service. Steve was very considerate and sincere with me in addressing the work that had to be done
to my F-150 truck. I had a budget and Steve identified and appropriately prioritized what needed to
be repaired. He explained why and how each repair concern could maximize the safe use and integrity
of my truck. With today’s dollar thinning I still received a million dollars worth of customer
service. Thanks Steve.
Ted Badillo
Murrieta, Ca
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